Return Policy

RETURN POLICY

At EPOSHH, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may request a return under the conditions below.

Return Period

Items can be returned within 14 days from the date of delivery.

Return Conditions

To be eligible for a return, items must:

• Be unworn, unused, and unwashed.
• Have all original tags attached.
• Be returned in their original packaging.
• Show no signs of wear, stains, odors, or damage.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

• Sale or discounted items.
• Gift cards.
• Items marked as Final Sale.
• Products that have been worn, washed, altered, or damaged after delivery.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

• Your order number.
• Clear photos of the item.
• Photos of the packaging (if applicable).

We will review your request and arrange a replacement or refund where appropriate.

Refunds

Once your return has been received and inspected, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Original shipping costs are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

We recommend using a tracked shipping service, as EPOSHH cannot be responsible for returns lost during transit.

How to Start a Return

To request a return, please contact our customer support with:

• Order Number
• Full Name
• Email Address
• Reason for Return

Our team will provide you with further instructions.

EPOSHH reserves the right to update or modify this Return Policy at any time without prior notice.